An apology is not a magic trick for settling a claim, but it can be remarkably effective in addressing a claimant’s need to be heard and acknowledged. I’ve spoken in a few of my past posts about the inherent need of people to be heard and the impact it can have on their decision making. […]
Month: May 2022
The Importance of Pre-mediation Preparations
Some mediations are straightforward and proceed without a hitch, but others are so complicated that you wonder why you ever thought it was a good idea in the first place. Regardless of the complexity of a mediation, pre-mediation preparation is key to ensure that you are always representing your client well. If you don’t prepare […]
The Three Stages of a Successful Negotiation
Negotiating the resolution of a matter at mediation isn’t always easy. There is so much at play – different views of the facts; conflict between the parties; resentment; anger; hurt and often the feeling that nobody is really going to “win”. There is no magic answer to what makes a successful negotiation, but there are […]