In my last blog, I explained why it’s so important to understand the psychology and neuroscience of conflict in order to engage effectively in a mediation.  I talked about an “amygdala hijack” which is an emotional response that occurs when strong emotions virtually take over the thinking part of your brain making it difficult, or […]

Mediations can be highly emotional for all parties involved, but especially so for claimants.  For them, it’s often the only chance they will have to be heard, to say their piece and to finally put a matter to rest.  They are likely to be stressed, fatigued from the drawn-out litigation process, confused, upset, hurt and […]