Blog

Have you ever been stuck in a mediation where the parties have reached an impasse, it feels like it’s going nowhere, and a resolution seems impossible? There are a few...

An apology is not a magic trick for settling a claim, but it can be remarkably effective in addressing a claimant’s need to be heard and acknowledged.   I’ve spoken in...

Some mediations are straightforward and proceed without a hitch, but others are so complicated that you wonder why you ever thought it was a good idea in the first place. ...

Negotiating the resolution of a matter at mediation isn't always easy.  There is so much at play - different views of the facts; conflict between the parties; resentment; anger; hurt...

In my last blog, I explained why it’s so important to understand the psychology and neuroscience of conflict in order to engage effectively in a mediation.  I talked about an...

Mediations can be highly emotional for all parties involved, but especially so for claimants.  For them, it’s often the only chance they will have to be heard, to say their...