Mediating in the midst of COVID-19

In the midst of the cancellation of events, potential school closures, self isolation and quarantine periods, it is understandable that you or your clients may have concerns. However, don’t assume

Preparing for mediation – 4 common grievances, and what mediators think about them

Over February and March I have been running training seminars on getting the most out of a mediation. Most people agree that mediation is an effective form of alternative dispute

The mediation bundle: 3 reasons why it’s more important than you think

It contains gems of information for the well prepared mediator:  providing insight on the potential psychological factors at play and enabling the mediator to get a head start on creating

“They won’t listen to me” … this phrase should set off alarm bells in a negotiation

Why? Because it indicates that there is more work to be done before fruitful discussions can take place. As discussed in my last post, feeling as though you have been

Three reasons why self esteem is relevant in negotiations

Conflict fundamentally involves a breakdown in communications; therefore, it goes without saying that psychological factors will always be at play in any negotiation. As outlined in the first post in

What does psychology have to do with mediation?

A lot actually …..   Many of you know that I studied psychology before I studied law. I’m not a psychologist, nor have I practiced as a psychologist, but I

What do mediators and hostage negotiators have in common?

They are both using skills that seek to reduce the impact of negative emotions that have derailed someone’s ability to think rationally.   Both parties to a dispute usually have

So, you think you’re a good listener… do you do these four things?

A significant predictor as to the success of mediation or other forms of settlement negotiations is the extent to which both parties listen to each other and understand each other’s