How parenting teenagers has given me greater insight into mediating

Damn teenagers are hard – on one hand you are bursting with pride as you watch them mature; and at exactly the same time they can tear out your heart,

How covid-19 induced “pivoting” has increased mediation effectiveness

“Pivot” … the buzz word of 2020 … it was hard, but now I am celebrating. Many mediators have been forced to rapidly “pivot” and redesign their face to face

Concierge duties during COVID -19: the expanding skillset of an online mediator

Choosing what platform to use for your online mediation requires a certain skill. Alas, since COVID-19 hit, my baking skills have not improved, I have still not finished watching Season

Mediating in the midst of COVID-19

In the midst of the cancellation of events, potential school closures, self isolation and quarantine periods, it is understandable that you or your clients may have concerns. However, don’t assume

Preparing for mediation – 4 common grievances, and what mediators think about them

Over February and March I have been running training seminars on getting the most out of a mediation. Most people agree that mediation is an effective form of alternative dispute

The mediation bundle: 3 reasons why it’s more important than you think

It contains gems of information for the well prepared mediator:  providing insight on the potential psychological factors at play and enabling the mediator to get a head start on creating

“They won’t listen to me” … this phrase should set off alarm bells in a negotiation

Why? Because it indicates that there is more work to be done before fruitful discussions can take place. As discussed in my last post, feeling as though you have been

Three reasons why self esteem is relevant in negotiations

Conflict fundamentally involves a breakdown in communications; therefore, it goes without saying that psychological factors will always be at play in any negotiation. As outlined in the first post in