Three reasons why self esteem is relevant in negotiations

Conflict fundamentally involves a breakdown in communications; therefore, it goes without saying that psychological factors will always be at play in any negotiation. As outlined in the first post in

What does psychology have to do with mediation?

A lot actually …..   Many of you know that I studied psychology before I studied law. I’m not a psychologist, nor have I practiced as a psychologist, but I

What do mediators and hostage negotiators have in common?

They are both using skills that seek to reduce the impact of negative emotions that have derailed someone’s ability to think rationally.   Both parties to a dispute usually have

So, you think you’re a good listener… do you do these four things?

A significant predictor as to the success of mediation or other forms of settlement negotiations is the extent to which both parties listen to each other and understand each other’s

Why R3 Resolutions?

The plaintiff walked into the conference room, a middle-aged person that appeared as a child carrying the weight of the world on their shoulders. Yet, encouraged by a support person

The power of language in dispute resolution

“Language is the currency through which we trade our thoughts and expressions and maintain our relationships with our family and friends and other members of society … arguably then, the

Three ways the Children’s Hospital made me a better mediator

While it was a few years ago now, my weeks sleeping on the pull out beds at the Children’s Hospital taught me several lessons that have influenced the way I